Warranty Information:
Pharmex® products
are warenteed to be free from defects in material and/or workmanship for a
period of 60 days from date of shipment.
Pharmex® will not
be responsible for defective merchandise unless claim is made within 60 days
of shipment to the customer. Any product shown to be defective within the
time provided and to the satisfaction of
Pharmex® , will
be replaced without cost to the purchaser; however, in no event shall
Pharmex®
, be responsible for claims beyond the replacement value of the defective
product.
Pharmex's
Return Policy:
All
stock products may be returned for credit within 120 days from date of
invoice. Returned stock products will be subject to 10% handling charge.
Shipping costs are the responsibility of the customer. Stock products that
are more than 120 days from the date of invoice will not be accepted for
return. Unauthorized returns sent "collect" to Pharmex®
will not be accepted.
Items
must be returned in original cartons and in unused condition. All returns
require a Return Goods Authorization Number obtained from our Pharmex®
representative or by contacting the customer service department. The Return
Goods Authorization Form must have supporting paperwork indicating original
purchase order number, Pharmex®
work order, and date of original order.
If
there is any loss or damage at the time of delivery, it is essential to note
it on the delivery receipt. Any concealed damage should be reported to th
delivery carrier within 15 days. Keeping the entire package is necessary
until after the carrier issues a concealed damage inspection report. Custom
products may not be returned.
The Shelf
Life of Pharmex Labels:
One
year from date of invoice when stored in optimal conditions of temperature
not to exceed 75 degrees Fahrenheit and Relative Humidity of 40% to 50%. The
performance of our products cannot be presumed to be satisfactory beyond
this point even when stored in these optimal conditions. The performance of
our products can degrade much sooner if the storage conditions are not optimal.
